Following a recent accident your company was the designated repair centre used By LV who insure my vehicle. I just wanted to comment on your service, the whole experience was one of professionalism. Your staff were courteous and helpful, I was updated with advice as to when to expect the job to be completed. When advised as to when to expect to have my car collected and the courtesy car delivered this was carried out at the agreed times.

It is very unusual these days to find a company that completes a job on time and that keeps the customer so well informed. I have contacted LV to express my delight at no only the standard of repair but the quality of ALL the staff that I have spoken to. You should be very proud of your team.

I would just like to thank you for the excellent service I received from your company recently in connection with repairs to my Mazda. Mr Brisley and a lady driver collected my vehicle from home – they were punctual and very helpful. I also received good customer service from the girls in the office. It was easy to check progress re the repairs with the online vehicle tracker – I found the ‘dashboard’ very helpful and the repairs were carried out quickly and efficiently.

Altogether a very good experience after the ‘trauma’ of having somebody drive into the back of my car!!

I cannot let superb service in every aspect go unrecognised. Unfortunately I have had to use Brisleys twice in 3 months and cannot fault every aspect of my experience with your company. From the delivery of the courtesy car to the superb communication, via Gill, and completion of the work on my vehicle it has all been exemplary and I thank all those involved for making the repair of my car so easy. In the nicest possible way I hope we do not have to do business in the near future but I will send a copy of this letter to Liverpool Victoria Insurance.