I have just received your text asking me “how did we do”!!!   I had every intention of emailing you to say thank you so much for returning my car not only repaired, but so lovely and clean- such a shame it is windy and raining!

I would like to thank you all, your text messages letting one know how things were progressing, your very friendly lady drivers, and also a couple of times when I have spoken to your receptionists I have found them both friendly and helpful.

Thank you all.

I was very happy with service in all regards. Customer service excellent – regular updates  much appreciated. Courteous, helpful and professional staff.

This has not always been my experience of garages so I’d like to give S&P Brisley a 5star rating.

Thank you.

Efficient friendly staff made accurate record of vehicle damage and explained overall repair procedure clearly. High quality repair to vehicle efficiently carried out and vehicle made available for return promptly afterwards. Highly recommended.

S&P Brisley were excellent. They kept me up to date on everything, they were extremely helpful when I had to contact them. The fact they collect and drop back the car was really helpful. The repair was done very well.

Helpful, friendly staff who gave me clear information about the repair process and how long this would take. Regular texts kept me updated on progress and S and P Brisley liaised with the courtesy car company . I cannot fault the service given and my car was returned in pristine condition.

Even though the repairs required took much longer than anticipated this was due to the difficulty in obtaining the parts required and not the fault of Brisley’s. They were excellent in keeping me informed at every stage of the repair and the end result was faultless. It was difficult to if not impossible to see where the damage had been. Excellent service excellent repair, extremely satisfied with every aspect of the way, what for my wife was very traumatic, that this accident was dealt with. Thank you.

Dear Sir

I collected my car today after having had the front wing and doors repaired following an accident. I came to you because you are an approved repairer for Churchill Insurance and because you provided a courtesy car while the work was being done.

I expected the work to be done competently and it was, although in fact I would expect this from anybody on a list of approved repairers. What I was not expecting was the courtesy and efficiency of your reception and customer services staff. From the moment I first contacted you, my hand was held along the journey. Your regular updates by text told me exactly how things were progressing and when it was time to arrange collection a number of phone calls made certain my expectation were managed and I didn’t wait any longer than necessary.
However it was not just the efficiency which impressed me but that I was dealt with by staff who obviously get enormous satisfaction from getting it so right. That shows a customer service culture which is all too rare these days.
I shall tell my story to others

Kind regards

Following a recent accident your company was the designated repair centre used By LV who insure my vehicle. I just wanted to comment on your service, the whole experience was one of professionalism. Your staff were courteous and helpful, I was updated with advice as to when to expect the job to be completed. When advised as to when to expect to have my car collected and the courtesy car delivered this was carried out at the agreed times.

It is very unusual these days to find a company that completes a job on time and that keeps the customer so well informed. I have contacted LV to express my delight at no only the standard of repair but the quality of ALL the staff that I have spoken to. You should be very proud of your team.

I cannot let superb service in every aspect go unrecognised. Unfortunately I have had to use Brisleys twice in 3 months and cannot fault every aspect of my experience with your company. From the delivery of the courtesy car to the superb communication, via Gill, and completion of the work on my vehicle it has all been exemplary and I thank all those involved for making the repair of my car so easy. In the nicest possible way I hope we do not have to do business in the near future but I will send a copy of this letter to Liverpool Victoria Insurance.