Some of the feedback from our valued customers
Following a recent accident your company was the designated repair centre used By LV who insure my vehicle. I just wanted to comment on your service, the whole experience was one of professionalism. Your staff were courteous and helpful, I was updated with advice as to when to expect the job to be completed. When advised as to when to expect to have my car collected and the courtesy car delivered this was carried out at the agreed times.
It is very unusual these days to find a company that completes a job on time and that keeps the customer so well informed. I have contacted LV to express my delight at no only the standard of repair but the quality of ALL the staff that I have spoken to. You should be very proud of your team.S. Sprawson
I would just like to thank you for the excellent service I received from your company recently in connection with repairs to my Mazda. Mr Brisley and a lady driver collected my vehicle from home – they were punctual and very helpful. I also received good customer service from the girls in the office. It was easy to check progress re the repairs with the online vehicle tracker – I found the ‘dashboard’ very helpful and the repairs were carried out quickly and efficiently.
Altogether a very good experience after the ‘trauma’ of having somebody drive into the back of my car!!E. Stokes
I cannot let superb service in every aspect go unrecognised. Unfortunately I have had to use Brisleys twice in 3 months and cannot fault every aspect of my experience with your company. From the delivery of the courtesy car to the superb communication, via Gill, and completion of the work on my vehicle it has all been exemplary and I thank all those involved for making the repair of my car so easy. In the nicest possible way I hope we do not have to do business in the near future but I will send a copy of this letter to Liverpool Victoria Insurance.L. Hull
I would like to thank all your staff for the great service that they gave to me. I have had a very stressful time getting the car sorted and your staff from reception to Ken who delivered my car in a brilliant condition have been understanding, helpful and their customer care has been outstanding.
Please can you forward to the staff how very grateful I am and the best service a customer could wish for. Thank you for a great service I am now going to drive my beautiful car with a smile because of you and your amazing staff team.J. Chapman
Your staff should be congratulated for the way in which they repaired my Peugeot.
I was especially impressed by the speed in which the matter was dealt with. The chap collecting the car was brilliant and then your staff kept me well informed of what was going on. They explained the problems regarding the acquisition of spare parts from Peugeot and dealt with everything in a most efficient manner. This constant communication was appreciated and helped me through a difficult period. The courtesy car which you provided was also excellent.
The incident that caused the damage was my worst driving experience in more than fifty years of motoring and was made more painful by the main Peugeot dealer (KAP) not being in a position to provide support or even offer advice about whether my car was safe to drive. Your staff reacted instantly by telling me on the telephone not to drive the car and they sent a breakdown van to collect it. This was much appreciated. Not only was the damage repaired but the car came back looking like new. This really was a most pleasant surprise.
If you get a few moments please send your staff to KAP to teach people there how to deal with distressed customers who are suffering from shock. Your staff did this exceedingly well.J. P Mallmann Showell
We pride ourselves in the work we do and appreciate all the feedback.