S&P Brisley continually endeavour to provide the very best in service and customer support and are proud to share some of the feedback we have received.
It is very unusual these days to find a company that completes a job on time and that keeps the customer so well informed. I have contacted LV to express my delight at no only the standard of repair but the quality of ALL the staff that I have spoken to. You should be very proud of your team.
Altogether a very good experience after the ‘trauma’ of having somebody drive into the back of my car!!
Please can you forward to the staff how very grateful I am and the best service a customer could wish for. Thank you for a great service I am now going to drive my beautiful car with a smile because of you and your amazing staff team.
I was especially impressed by the speed in which the matter was dealt with. The chap collecting the car was brilliant and then your staff kept me well informed of what was going on. They explained the problems regarding the acquisition of spare parts from Peugeot and dealt with everything in a most efficient manner. This constant communication was appreciated and helped me through a difficult period. The courtesy car which you provided was also excellent.
The incident that caused the damage was my worst driving experience in more than fifty years of motoring and was made more painful by the main Peugeot dealer (KAP) not being in a position to provide support or even offer advice about whether my car was safe to drive. Your staff reacted instantly by telling me on the telephone not to drive the car and they sent a breakdown van to collect it. This was much appreciated. Not only was the damage repaired but the car came back looking like new. This really was a most pleasant surprise.
If you get a few moments please send your staff to KAP to teach people there how to deal with distressed customers who are suffering from shock. Your staff did this exceedingly well.
We pride ourselves in the work we do and appreciate all customer feedback received.
VEHICLE REPAIR ESTIMATE
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