S&P Brisley continually endeavour to provide the very best in service and customer support and are proud to share some of the feedback we have received.
I have just received your text asking me “how did we do”!!! I had every intention of emailing you to say thank you so much for returning my car not only repaired, but so lovely and clean- such a shame it is windy and raining!
I would like to thank you all, your text messages letting one know how things were progressing, your very friendly lady drivers, and also a couple of times when I have spoken to your receptionists I have found them both friendly and helpful.
Thank you all.
I was very happy with service in all regards. Customer service excellent – regular updates much appreciated. Courteous, helpful and professional staff.
This has not always been my experience of garages so I’d like to give S&P Brisley a 5star rating.
Efficient friendly staff made accurate record of vehicle damage and explained overall repair procedure clearly. High quality repair to vehicle efficiently carried out and vehicle made available for return promptly afterwards. Highly recommended.
S&P Brisley were excellent. They kept me up to date on everything, they were extremely helpful when I had to contact them. The fact they collect and drop back the car was really helpful. The repair was done very well.
Helpful, friendly staff who gave me clear information about the repair process and how long this would take. Regular texts kept me updated on progress and S and P Brisley liaised with the courtesy car company . I cannot fault the service given and my car was returned in pristine condition.
Even though the repairs required took much longer than anticipated this was due to the difficulty in obtaining the parts required and not the fault of Brisley’s. They were excellent in keeping me informed at every stage of the repair and the end result was faultless. It was difficult to if not impossible to see where the damage had been. Excellent service excellent repair, extremely satisfied with every aspect of the way, what for my wife was very traumatic, that this accident was dealt with. Thank you.
I collected my car today after having had the front wing and doors repaired following an accident. I came to you because you are an approved repairer for Churchill Insurance and because you provided a courtesy car while the work was being done.
I expected the work to be done competently and it was, although in fact I would expect this from anybody on a list of approved repairers. What I was not expecting was the courtesy and efficiency of your reception and customer services staff. From the moment I first contacted you, my hand was held along the journey. Your regular updates by text told me exactly how things were progressing and when it was time to arrange collection a number of phone calls made certain my expectation were managed and I didn’t wait any longer than necessary.
However it was not just the efficiency which impressed me but that I was dealt with by staff who obviously get enormous satisfaction from getting it so right. That shows a customer service culture which is all too rare these days.
I shall tell my story to others
It is very unusual these days to find a company that completes a job on time and that keeps the customer so well informed. I have contacted LV to express my delight at no only the standard of repair but the quality of ALL the staff that I have spoken to. You should be very proud of your team.
Please can you forward to the staff how very grateful I am and the best service a customer could wish for. Thank you for a great service I am now going to drive my beautiful car with a smile because of you and your amazing staff team.
I was especially impressed by the speed in which the matter was dealt with. The chap collecting the car was brilliant and then your staff kept me well informed of what was going on. They explained the problems regarding the acquisition of spare parts from Peugeot and dealt with everything in a most efficient manner. This constant communication was appreciated and helped me through a difficult period. The courtesy car which you provided was also excellent.
The incident that caused the damage was my worst driving experience in more than fifty years of motoring and was made more painful by the main Peugeot dealer (KAP) not being in a position to provide support or even offer advice about whether my car was safe to drive. Your staff reacted instantly by telling me on the telephone not to drive the car and they sent a breakdown van to collect it. This was much appreciated. Not only was the damage repaired but the car came back looking like new. This really was a most pleasant surprise.
If you get a few moments please send your staff to KAP to teach people there how to deal with distressed customers who are suffering from shock. Your staff did this exceedingly well.
I thank you for repairing my car, not used S&P before but certainly will again ( I hope not) your service is first class.
You recently returned my Car after you carried out repairs following an accident.
I would like to express my appreciation for the excellent work your Company did.
Great service and a high quality repair.
We have to say the whole experience from the initial phone call after the insurance company UV contacted yourselves, to you ringing us straight away. The estimating of our Kia vehicle to the collection and the first class repair and the returning of our vehicle, was excellent.
We would not hesitate to recommend your good selves to friends and family.
Thank you all very much, and we wish everybody concerned a Very Happy Christmas and prosperous New Year.
I am very pleased with your work: excellent repair and efficient service with regular updates and delivering the car thoroughly cleaned.
Altogether a very good experience after the ‘trauma’ of having somebody drive into the back of my car!!